Legal
Returns Policy
for
HOMEMONGER ENGLAND LIMITED
We hope you will love your product and not need to return it, however if you do have any issues please email customerservices@homemonger.com in the first instance and we will endeavour to assist where possible to resolve them.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
non-returnable items:
* Gift cards
we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservices@homemonger.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservices@homemonger.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should email us in the first instance. We will then be able to advise further.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Privacy Policy
for
HOMEMONGER ENGLAND LIMITED
Your privacy is critically important to us.
Homemonger England Limited is located at:
Homemonger England Limited
Lilley Farm House Tudeley
Kent, United Kingdom
01732 490268
It is Homemonger England Limited's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.homemonger.com (hereinafter, "us", "we", or "https://www.homemonger.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
- Website Visitors
Like most website operators, Homemonger England Limited collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Homemonger England Limited's purpose in collecting non-personally identifying information is to better understand how Homemonger England Limited's visitors use its website. From time to time, Homemonger England Limited may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Homemonger England Limited also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.homemonger.com blog posts. Homemonger England Limited only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
- Gathering of Personally-Identifying Information
Certain visitors to Homemonger England Limited's websites choose to interact with Homemonger England Limited in ways that require Homemonger England Limited to gather personally-identifying information. The amount and type of information that Homemonger England Limited gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.homemonger.com to provide a username and email address.
- Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
- Protection of Certain Personally-Identifying Information
Homemonger England Limited discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Homemonger England Limited's behalf or to provide services available at Homemonger England Limited's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Homemonger England Limited's website, you consent to the transfer of such information to them. Homemonger England Limited will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Homemonger England Limited discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Homemonger England Limited believes in good faith that disclosure is reasonably necessary to protect the property or rights of Homemonger England Limited, third parties or the public at large.
If you are a registered user of https://www.homemonger.com and have supplied your email address, Homemonger England Limited may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Homemonger England Limited and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Homemonger England Limited takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
- Aggregated Statistics
Homemonger England Limited may collect statistics about the behaviour of visitors to its website. Homemonger England Limited may display this information publicly or provide it to others. However, Homemonger England Limited does not disclose your personally-identifying information.
- Cookies
To enrich and perfect your online experience, Homemonger England Limited uses "Cookies", similar technologies and services provided by others to display personalised content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Homemonger England Limited uses cookies to help Homemonger England Limited identify and track visitors, their usage of https://www.homemonger.com, and their website access preferences. Homemonger England Limited visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Homemonger England Limited's websites, with the drawback that certain features of Homemonger England Limited's websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Homemonger England Limited's use of cookies.
- E-commerce
Those who engage in transactions with Homemonger England Limited – by purchasing Homemonger England Limited's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Homemonger England Limited collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with Homemonger England Limited. Homemonger England Limited does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Privacy Policy Changes
Although most changes are likely to be minor, Homemonger England Limited may change its Privacy Policy from time to time, and in Homemonger England Limited's sole discretion. Homemonger England Limited encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Cookie Policy
for
HOMEMONGER ENGLAND LIMITED
This is the Cookie Policy for HOMEMONGER ENGLAND LIMITED, accessible from www.homemonger.com
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
- Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
- Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
- Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
- This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
- From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
- We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Pinterest, Instagram and Facebook. Pinterest, Instagram and Facebook will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through email at: admin@homemonger.com